Contacting Support

Email

- General: [email protected] - Billing: [email protected] - Security: [email protected]

Response time

- Free: 48 hours - Standard: 24 hours - Pro: 4 hours - Enterprise: 1 hour (SLA)

Chat

Available in dashboard for Standard+ plans. Look for the 💬 icon in bottom-right.

Phone

Enterprise only. Contact your account manager.

Before contacting, have

- Your account email - Server name (if server issue) - Screenshot (if UI issue) - Error message (if you see one)

Emergency (security incident)

Call: +20-XXX-XXX-XXXX (24/7) Or email: [email protected]

We treat active attacks as P0 incidents.